MAI'S PERFUME

‌Effective Date: September 11, 2026‌

Welcome to the official Shipping Policy of MAI’S PERFUME, your trusted provider of premium, all-natural home and car fragrance products, available to browse and purchase at www.maisperfumeshop.com. This policy outlines all clear, transparent guidelines for order processing, delivery timelines, shipping fees, order tracking, and related logistics terms to help you have a smooth, stress-free shopping experience with our brand. If you have any questions or concerns about your shipment at any point, our dedicated logistics support team is always ready to assist you. You can reach us via email at codel@maisperfumeshop.com, over the phone at +(33) 4 7100 0045‌‌, or via postal mail at 17 Avenue de la Gare, 43100 Brioude, France.

1. Order Processing Timeline

All orders submitted on our website go through a standard verification and preparation process before they leave our fulfillment warehouse. After you successfully complete your payment, our system will send you an immediate order confirmation email to your registered contact address. Our warehouse team will begin processing your order within 1 to 2 business days, excluding public holidays and weekends that are observed in France. During peak seasonal shopping periods, such as our Spring Sale event, holiday promotion windows, or new product launch weeks, order processing may take up to 3 business days to ensure every fragrance product is carefully inspected and securely packed for transit. We perform full quality checks on every item before packaging to guarantee that your reed diffuser, car fragrance, incense product or other purchased item arrives to you in perfect, brand-new condition with no manufacturing defects. If any item in your order is temporarily out of stock, our support team will contact you within 24 hours to inform you of the expected restock timeline, and offer you the option to wait for restock, swap the out-of-stock item for another equivalent fragrance product, or remove that item from your order for an immediate adjustment to your total order value.

2. Shipping Eligibility & Cost Structure

We currently offer shipping services to all locations within metropolitan France, all European Union member states, and select international regions including the United Kingdom, Switzerland, and the United States. The shipping fee for your order is automatically calculated at the checkout page based on your delivery destination and the total weight of your ordered items. As highlighted on our website homepage, we offer ‌free standard shipping on all orders over €100‌ that are shipped to locations within metropolitan France. For all other orders under €100, standard shipping to metropolitan France is charged at a flat rate of €5.99. For orders being shipped to other European Union countries, standard shipping is charged at a flat rate of €9.99, and free standard shipping applies to all EU orders with a total value over €150. Expedited express shipping options are also available for selection at checkout, with fees calculated based on your location, for customers who wish to receive their fragrance order at a faster speed. All shipping fees are non-refundable, even if you later choose to return part or all of your delivered items back to our warehouse.

3. Estimated Delivery Timelines

The estimated delivery window for your order begins counting from the date your order status updates to “shipped”, not from the date you submit your order. For standard shipping services:

• Delivery to metropolitan France typically takes 2 to 5 business days after the order leaves our warehouse
• Delivery to other European Union member states takes 5 to 10 business days after shipment
• Delivery to eligible non-EU international destinations takes 10 to 18 business days after shipment, not including any additional time required for local customs clearance procedures.
  For customers who select expedited express shipping, your order will arrive at your provided address within 1 to 3 business days for metropolitan France, and 3 to 7 business days for EU destinations. Please note that unforeseen circumstances such as extreme adverse weather conditions, local courier service delays, customs processing holds for international parcels, or public holiday disruptions may occasionally extend the delivery timeline slightly beyond our standard estimates, and our support team will actively monitor your shipment and update you promptly if any such issues arise.

4. Order Tracking & Delivery Rules

As soon as your order is dispatched from our fulfillment warehouse, we will send you a shipping confirmation email that includes a unique tracking number and a direct link to monitor your parcel’s real-time delivery status on our partnered courier’s official platform. You can also view the latest shipping status of your order at any time by logging into your registered user account on www.maisperfumeshop.com and navigating to the “My Orders” section.
Please make sure the shipping address you provide at checkout is complete, accurate, and includes a valid contact phone number that our courier can reach you on during delivery, to avoid failed delivery attempts or parcels being misdelivered. If the courier attempts delivery but no one is available to sign for the parcel, they will leave a notification card at your address with instructions to reschedule a redelivery or pick up the parcel at your local courier service point within 7 calendar days. If you do not collect the parcel or arrange redelivery within this 7-day window, and the parcel is returned back to our warehouse by the courier, you will be responsible for covering the cost of a second re-shipment if you wish to receive your order again.

5. Damaged, Lost or Missing Parcels

We take full responsibility for your order while it is in transit with our courier partners. If your parcel is confirmed lost by our courier after a full official investigation, or if the items inside your delivered parcel are damaged during transit, please contact our customer support team within 7 calendar days of the estimated delivery date, and provide us with photos of the damaged outer packaging, the broken or defective products, and your order number. Our team will work with you immediately to arrange a free re-shipment of your order, or offer you full store credit equal to the value of the affected items, per the terms outlined in our Refund and Returns Policy. We are not responsible for additional customs duties, import taxes or processing fees that may apply to international orders, and these fees are the sole responsibility of the customer receiving the parcel.

If you have any further questions about our shipping arrangements, do not hesitate to get in touch with our team at any time. This policy applies to all orders placed on or after September 11, 2026.