Terms of Service – MAI'S PERFUME

‌Effective Date: September 11, 2026‌

Welcome to the official online shopping platform operated by MAI’S PERFUME, accessible at www.maisperfumeshop.com. These Terms of Service set out the legally binding terms and conditions that govern your access to, and use of, our entire website ecosystem, including all product browsing functions, user account features, online purchasing workflows, customer support services, and all other digital and physical offerings provided by our brand. By visiting our website, creating a user account, placing an order, or interacting with any part of our platform, you confirm that you are at least 16 years of age (or the age of majority in your local jurisdiction), have the full legal capacity to enter into a binding contractual agreement with MAI’S PERFUME, and have read, understood, and agreed to be fully bound by every clause outlined in these Terms. If you do not agree with any provision of this document, you are not authorized to access or use our website, and you must discontinue all interactions with our platform immediately.

1. Official Brand and Service Overview

MAI’S PERFUME is a France-based premium natural fragrance brand founded on a simple, core vision: to help every customer turn ordinary living spaces into quiet, comforting personal sanctuaries through soft, balanced, long-lasting scents that contain zero harsh chemical additives. Our full catalog of carefully curated products includes reed diffusers, car fragrance accessories, room deodorizers, potpourri bags, handcrafted incense products, and a wide range of other natural scent solutions designed for home, office, and vehicle use. All our goods are rigorously tested to ensure consistent aroma performance and full safety for daily household use.

You may contact our operations team at any time using the following official details:

Official Website: www.maisperfumeshop.com
Contact Email: codel@maisperfumeshop.com
Physical Business Address: 17 Avenue de la Gare, 43100 Brioude, France
Contact Telephone Number: +(33) 4 7100 0045‌‌

These Terms of Service apply to all visitors, registered users, and customers who access our website, and they work in conjunction with our separate Privacy Policy, Shipping Policy, and Refund and Returns Policy to form the full legal agreement between you and MAI’S PERFUME in relation to your use of our platform.

2. User Account Creation and Security Rules

Certain core features of our e-commerce website, including saving your favorite products to a wishlist, storing pre-filled shipping details for faster checkout, viewing your full historical order records, and accessing exclusive member-only promotional offers, require you to create a registered user account. When you sign up for an account on www.maisperfumeshop.com, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and correct contact details. Providing false, misleading, or outdated information during account registration is grounds for immediate temporary or permanent suspension of your account access at our sole discretion.

You are fully and exclusively responsible for maintaining the confidentiality of your account login credentials, including your unique username and private account password. You agree not to share your account access details with any third party, and you accept full legal liability for all activities, actions, and orders that are submitted through your user account, whether you personally authorized those actions or not. If you detect any unauthorized access to your account, you must notify our support team immediately via codel@maisperfumeshop.com. We will never send unsolicited messages requesting you to share your full account password, payment card details, or account recovery verification codes, and you agree to notify us if you receive any suspicious communications falsely claiming to represent MAI’S PERFUME.

We reserve the right to terminate or suspend your user account at any time, with or without prior advance notice, if we determine that you have violated any clause of these Terms of Service, engaged in fraudulent purchasing activity, infringed on our intellectual property rights, or carried out actions that may cause legal liability or operational harm to our brand, other platform users, or our partnered service providers.

3. Product Information, Pricing, and Order Acceptance

All product descriptions, specifications, aroma profile details, and related content published on www.maisperfumeshop.com are drafted to be as accurate as possible. Every fragrance we offer is formulated with natural, non-harsh ingredients, as stated on our product landing pages. However, we do not guarantee that all product-related content on our website is 100% error-free, complete, or current at all times. Minor variations in product appearance, scent intensity, or packaging design may occur between batches of our handcrafted fragrance goods, and these variations do not qualify as product defects. All product images displayed on our website are for illustrative purposes only, and actual products may have slight visual differences depending on your device screen color calibration settings.

All prices listed on our website are denominated in Euros (EUR), and the displayed prices do not include additional shipping fees, applicable local sales taxes, or international customs duties and import fees, which will be clearly calculated and displayed to you during the final checkout process before you confirm and submit your order. We take every reasonable step to ensure that all product pricing information on our platform is accurate, but occasional human or technical errors may result in an incorrectly listed price for a specific product. If we identify that the price of an item you ordered was displayed incorrectly on our website, we will contact you within 2 business days to inform you of the pricing error, and offer you the option to reconfirm your order at the correct adjusted price, or cancel your order for a full refund of any amount you already paid. We are not obligated to fulfill orders that are placed for products with clearly marked, obviously incorrect prices that are far below the normal market value of the fragrance goods.

When you submit an order on our website, this action constitutes a formal offer to purchase the selected products from us. MAI’S PERFUME retains the full right to accept or decline your order for any lawful reason, including but not limited to limited product inventory availability, errors in product or pricing information, suspected fraudulent purchasing activity, or situations where we cannot complete delivery to the shipping address you provided. Our formal acceptance of your order only occurs when we send you a separate shipping confirmation email notifying you that your items have been dispatched from our fulfillment warehouse, at which point a formal binding sales contract is formed between you and MAI’S PERFUME.

4. Payment Terms and Promotional Offers

All payments for orders placed on our website must be completed using the valid, accepted payment methods that are clearly listed on our checkout page. You confirm that you are the legal authorized holder of the payment card or payment account you use to complete your transaction, and you agree that all order charges are valid and authorized by you. All payment processing activities are handled through our PCI-compliant, secure third-party payment partners, and MAI’S PERFUME never stores your full, unredacted payment card details on our internal servers for maximum financial security.

Promotional discount codes, seasonal sale events, and special offers including our advertised “Free shipping on orders over €100” deal for metropolitan France customers, the 10% extra off promotion for all marked-down items during our Spring Sale, and other limited-time offers are all subject to additional specified terms that are displayed alongside each promotional activity. Only one discount code can be applied per single order, and discount codes cannot be combined with other ongoing site-wide promotions unless explicitly stated otherwise in the promotion details. All promotional offers have clear stated expiration dates, and unused, unapplied discount codes have no cash redemption value, and cannot be exchanged for monetary credit outside of the purchasing process on our official website. We reserve the right to modify, suspend, or terminate any promotional offer at any time without prior public notice.

5. Intellectual Property Rights

All content published on www.maisperfumeshop.com, including but not limited to website text copy, product descriptions, product photography, brand logos, graphic design assets, website interface layout, video content, fragrance formulation documentation, and all other digital materials, are the exclusive intellectual property of MAI’S PERFUME. You may not reproduce, copy, modify, distribute, publicly display, republish, or commercially exploit any of our protected intellectual property assets for any purpose without our explicit prior written consent.

You are granted a limited, non-exclusive, non-transferable personal license to access and browse our website for your individual, non-commercial personal use, solely for the purpose of shopping for our fragrance products and using our platform services. Any unauthorized use of our intellectual property constitutes a direct violation of these Terms of Service, and we reserve the right to pursue all available legal remedies to address such infringement, including claims for financial damages and court-ordered injunctions to stop unauthorized usage of our protected content.

6. User Conduct and Prohibited Activities

When you access and use our e-commerce website, you agree that you will not:

Use our platform for any illegal, unlawful, or unauthorized purpose, or in violation of any local, national, or international laws and regulations that apply to you
Attempt to gain unauthorized access to our user account databases, secured website server systems, or the internal technical infrastructure of MAI’S PERFUME through hacking, password mining, or any other malicious means
Harass, abuse, threaten, or harm our staff members, customer support representatives, or other registered users of our website
Upload or transmit any malicious software, computer viruses, harmful code, or malicious program that is designed to disrupt, damage, or compromise the normal functionality of our website
Engage in automated data scraping, web crawling, or data extraction activities on our platform without our explicit prior written approval, for purposes including bulk price monitoring, competitor product analysis, or mass collection of user personal information
Submit fraudulent, fake, or false order requests, including intentionally placing orders with no intention to complete payment, or filing false invalid return claims that violate our public Refund and Returns Policy
Reproduce, duplicate, copy, resell, or exploit any part of our website services for commercial business purposes that are not explicitly authorized by us
Impersonate any other individual, business entity, or MAI’S PERFUME staff member, or misrepresent your affiliation with any person or organization in connection with your interactions with our website

Any detected violation of these prohibited activity rules will result in immediate permanent restriction of your access to our platform, and we reserve the right to report illegal activities to the relevant law enforcement authorities where necessary.

7. Third-Party Links and Services

Our website may occasionally include hyperlinks that direct to external third-party websites, including the official pages of our courier delivery partners, payment processing service providers, or industry-related lifestyle content platforms. We do not exercise any editorial control over the content, privacy policies, or operating practices of these external third-party websites, and MAI’S PERFUME assumes no liability or responsibility for the content, accuracy, or data handling practices of any third-party sites you access via links published on our platform. You acknowledge and agree that your use of any external third-party websites is done entirely at your own personal risk, and you are responsible for reviewing and complying with the terms of service and privacy policies of those external platforms.

8. Disclaimers and Limitation of Liability

Our website and all services provided by MAI’S PERFUME are offered on an “as is” and “as available” basis, without issuing any express, implied, or statutory warranties of any kind. MAI’S PERFUME does not warrant that our website will operate uninterrupted at all times, that access to the platform will be completely error-free, or that all website server defects and technical issues will be immediately corrected. We do not guarantee that our website server system is 100% free of harmful viruses or other malicious components, even with all our implemented cybersecurity protection measures.

To the maximum extent permitted by applicable French and European Union law, MAI’S PERFUME shall not be held liable for any indirect, incidental, consequential, special, or punitive damages that arise from your use of our website or our fragrance products, including but not limited to lost profits, lost business revenue, data loss, or personal inconveniences that fall outside of our direct reasonable control. Our total aggregate maximum financial liability for any claim related to your order or use of our platform will never exceed the total monetary amount you actually paid to MAI’S PERFUME for the specific order that the claim relates to.

9. Policy Updates and Modifications

We reserve the full right to update, revise, or modify any clause of these Terms of Service at any time at our sole discretion. When we make material changes to this document, we will update the “Effective Date” marking at the top of this Terms page, and post a prominent public notification on the homepage of www.maisperfumeshop.com to inform all users of the upcoming revisions 7 days before the new updated terms go into effect. For registered users, we may also send a notification email to your registered account email address to alert you of the policy changes. Your continued access to and use of our website after the effective date of the revised Terms of Service will be considered as your full acceptance and agreement to all the updated provisions.

10. Governing Law and Dispute Resolution

These Terms of Service are governed by and interpreted in full accordance with the laws of France, without regard to its conflict of law rules. Any dispute, claim, or controversy that arises out of or relates to your use of our website, your purchase of our fragrance products, or these Terms of Service will first be addressed through good faith amicable negotiation directly between you and our support team. If the dispute cannot be resolved through friendly negotiation within 30 calendar days, all disputes will be submitted to the exclusive jurisdiction of the competent courts located in Brioude, France.

If any individual clause within these Terms of Service is later determined to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining valid, enforceable clauses of this agreement will remain in full legal force and effect, and will not be impacted by the invalidated provision in any way. The failure of MAI’S PERFUME to exercise or enforce any right or provision outlined in these Terms of Service shall not constitute a formal waiver of that right or provision at any point in the future.

If you have any questions, concerns, or inquiries about any part of these Terms of Service, please contact our official team via email at codel@maisperfumeshop.com, and we will provide you with a detailed response within 3 business days.